Shipping policy

Last Updated: November 2024

At PLUX Biosignals, we work to provide clear and efficient shipping services for customers worldwide. Below is a detailed overview of our shipping and order processing policy to help you understand the steps, timelines, and responsibilities for your order..

 

Order Processing vs. Shipping Orders

  • Order Processing:
    Refers to the time required to prepare your order before it is shipped. This includes verifying stock, reviewing necessary documentation, and packaging the product. Processing typically takes 1 to 7 business days for standard in-stock items, starting from order confirmation. However, unforeseen circumstances may arise. Should there be any delays or issues during processing, we will promptly contact you to keep you informed.

  • Shipping Time:
    Refers to the delivery time once the order has been handed over to the shipping carrier. Delivery times vary by destination and shipping method:

    • Standard Shipping: 7 to 15 business days within the EU and 7 to 30 business days for destinations outside Europe.
    • Express Shipping: 1 to 3 business days, typically via DHL.

Note: During high-demand periods (e.g., holidays or semester starts), processing and delivery times may experience delays. PLUX cannot guarantee specific delivery dates for orders placed during these periods.

 

Responsibility for Lost or Delayed Orders

Once an order has been dispatched, PLUX Biosignals is not liable for lost, damaged, or delayed packages while in transit. Any issues with delivery should be addressed directly with the shipping carrier using the provided tracking number. While PLUX is not responsible for replacement or refunds in such cases, we are happy to assist by providing relevant details to help resolve the issue.

 

Customs Clearance and Import Fees

For orders shipped outside the EU:

  • Customs Fees and Taxes: Customs clearance, import duties, and local taxes may apply. These charges are not included in our shipping fees and are the sole responsibility of the customer.
  • Documentation: While PLUX Biosignals provides the standard paperwork required for international shipping, including customs forms, it is ultimately the customer’s responsibility to ensure compliance with local customs regulations. This includes providing any additional documentation required, such as tax identification numbers or import licenses.

 

Customer Responsibility for Customs Clearance

Customs clearance is the sole responsibility of the customer. Delays, fees, or complications caused by customs are beyond the control of PLUX Biosignals. Customers are advised to:

  • Familiarize themselves with their country’s customs regulations.
  • Provide accurate and complete information during checkout.
  • Respond promptly to requests from customs authorities for additional information or documentation.

If an order is returned to PLUX Biosignals due to:

  1. Unpaid customs duties or taxes;
  2. Missing or incorrect documentation;
  3. Non-compliance with local regulations;

PLUX Biosignals will handle the return as follows:

  1. Inspection: Returned goods will be inspected upon receipt. If they are received in resellable condition, a partial refund may be issued.
  2. Deductions:
    • Administrative fees.
    • Restocking fees.
    • Return shipping costs.
    • Additional handling fees.
  3. Re-shipment: For customers wishing to have their order re-shipped, all additional shipping and handling costs will apply.

 

Customer Responsibility for Customs Clearance

Customs clearance is the sole responsibility of the customer. Delays, fees, or complications caused by customs are beyond the control of PLUX Biosignals. Customers are advised to:

  • Familiarize themselves with their country’s customs regulations.
  • Provide accurate and complete information during checkout.
  • Respond promptly to requests from customs authorities for additional information or documentation.

 

Worldwide Shipping

PLUX Biosignals offers worldwide shipping to many countries. To verify if we ship to your destination, please check the available options during checkout.

 

Tracking Your Shipment

Once your order is shipped, a tracking number will be provided. Customers can track their packages directly through the courier's website or via our tracking page.

 

Contact Us

For further inquiries about shipping, order processing, or customs issues, please contact our Customer Support Team via our Support Page.