Legal notice

Last Updated: October 7, 2024

This Legal Policy outlines the terms and conditions governing the warranties, software license agreements, and ethical standards upheld by PLUX Wireless Biosignals S.A. ("we", "us", or "our"). By using our products and services, you agree to the terms outlined in this policy.

 

1. Warranties

At PLUX Biosignals, we strive to deliver high-quality products. To support this commitment, we offer the following warranties:

Standard Warranty Terms

All products come with a standard two-year warranty from the date of delivery. This warranty covers any defects in materials or workmanship under normal use during the warranty period. We will repair or replace defective products, or provide a refund at our discretion.

For more detailed information on warranty coverage, visit our Warranty Terms Page.

Warranty Exclusions

The warranty will be void if the product is found to have been misused, improperly handled, modified, or damaged by the customer. Any unauthorized repairs, use of non-approved accessories, or failure to follow product instructions will also result in voiding the warranty.

For a full list of actions that void the warranty, visit Warranty Voiding Conditions.

Support After Warranty Expiration

If your warranty has expired and you require assistance, we offer paid repair and support services. Please contact our customer service team to discuss the options available.

For more details, visit Support After Warranty.

 

2. Software License Agreement (Biosignals Studio)

The Biosignals Studio software and any other software we provide are governed by our Software License Agreement. By downloading, installing, or using the software, you agree to comply with the terms of the license.

License Terms

  • Non-exclusive, non-transferable license: You are granted a non-exclusive, non-transferable license to use the software on your device. The license is limited to personal and professional use only.
  • Restrictions: You may not reverse engineer, decompile, or attempt to extract the source code from the software. The software cannot be used for unlawful purposes or modified without prior written permission.
  • Updates and Modifications: We reserve the right to update the software, add new features, or modify the license terms at our discretion. You will be notified of any significant changes through the software or via email.

For more detailed information, you can consult the Biosignals Studio privacy and terms details directly on the platform here.

 

3. Ethics and Compliance

At PLUX Biosignals, we are committed to ethical business practices and compliance with all applicable laws and regulations. We hold ourselves to the highest standards in how we operate, treat our customers, and interact with suppliers and partners.

Ethical Business Practices

We believe in integrity, honesty, and transparency in all of our business dealings. We ensure that our products are sourced, manufactured, and distributed following fair labor practices and sustainable standards.

Compliance with Laws and Regulations

PLUX Biosignals complies with the legal requirements of every country where we operate, including health, safety, environmental, and labor regulations. We continually review and update our processes to ensure compliance with new and evolving regulations in the biosignals and medical device industries.

Anti-Corruption and Fair Competition

We have zero tolerance for bribery, corruption, or unfair competition. Our employees and partners are expected to adhere to anti-bribery and anti-corruption laws, and we commit to fair competition practices in all markets.

If you have any questions about our ethical guidelines or want to report any issues, please contact us directly through our Support Page.

 

4. Contact Us

For any legal inquiries, support, or questions related to this policy, please contact: