Purchase and Cancellation Policy
Last Updated: October 11, 2024
At PLUX Biosignals, we offer a range of secure and flexible payment options to suit our customers' preferences. Please carefully review the following terms related to payment methods and cancellations.
Payment Methods
1. Credit Cards and PayPal
We accept Visa, MasterCard, American Express, and PayPal for fast, secure payments. All transactions are encrypted and protected to ensure your financial details are safe.
Payments made via credit card or PayPal are processed immediately, and your order will be confirmed once payment is approved.
2. Klarna - Flexible Payments
Klarna allows you to split your payments into manageable installments. Please note that Klarna's terms and installment schedules are entirely governed by Klarna, and PLUX Biosignals is not responsible for Klarna’s terms.
For more information, visit Klarna’s Terms.
3. Google Pay, Apple Pay, and Shop Pay
For a faster checkout experience, we also accept Google Pay, Apple Pay, and Shop Pay. These payment options allow you to complete transactions using saved payment information securely and efficiently. These methods provide secure, one-tap payments, reducing the need to manually enter your payment details.
4. Bank Transfer
If you choose Bank Transfer, your order will remain pending until we receive confirmation of payment.
To complete the payment, please send proof of the transfer to helpdesk@pluxbiosignals.com, including your order reference number.
Your order will be processed once the payment is confirmed.
5. Proforma Invoice
A Proforma Invoice option is available for institutions or professionals requiring approval from financial departments (e.g., universities). After issuing the proforma invoice, your order will be pending until we receive payment confirmation or approval from your financial department.
Important: If there is no communication with PLUX Biosignals' Operations or Financial Department within 30 days of proforma issuance, PLUX Biosignals reserves the right to issue an administration fee invoice to the customer or institution.
Please note that if any discounts active on the website at the time of the proforma issuance are applied, these discounts are subject to change if there is a delay in confirming the purchase. In such cases, the discounts may no longer be valid, and the customer will need to request a new proforma invoice with the updated conditions.
Additionally, any changes to a proforma invoice are subject to review and approval. If changes are necessary, we advise customers to cancel the existing proforma invoice and submit a new request through our website to ensure the accuracy of all details and the application of current discounts.
For more information on how to request a proforma invoice, click here.
Billing and Receipts
Once your order is confirmed, an invoice will be sent to your email along with the shipment tracking code. The invoice will include all the details you provided at checkout, such as:
- Billing and shipping addresses
- VAT numbers (if applicable)
Please ensure all details entered at checkout are accurate, as we cannot modify the invoice once issued.
VAT Number Validation
If you are required to include a VAT number for your order, please enter it during checkout. The VAT number will be automatically validated at the time of entry. Once validated, the order total will be updated accordingly to reflect any applicable VAT adjustments. It is important to ensure the VAT number is correct and valid, as we cannot retroactively apply changes to the invoice once it is issued.
Invoice Changes
Once an invoice is issued, no changes can be made to:
- Institution or customer name
- Billing and shipping addresses
- VAT numbers or other tax-related information
- Include discounts or discount codes that were not applied during checkout on the website.
Ensure all information is accurate at the time of purchase, as modifications to the invoice will not be allowed after issuance.
Order Cancellation Policy
Before Order Confirmation
You may cancel your order before it is confirmed and the invoice is issued by contacting us. If the payment has already been made, a cancellation may be subject to administrative fees depending on the status of the order.
After Invoice Issuance
Once the invoice is issued, cancellations are not permitted, unless agreed upon by PLUX Biosignals.
For proforma and bank transfer orders, cancellations may still incur processing fees if no payment is made within the allocated time.
After Shipment
Once your order has been shipped, cancellations will not be accepted. Please refer to our Returns and Refund Policy for guidance on eligible returns.